PAIA Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
Last updated: 16 February 2026
1. Introduction
This manual is published in compliance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA), as amended, and the Protection of Personal Information Act, 4 of 2013 (POPIA).
The purpose of this manual is to outline the procedure for requesting access to records held by Cub3 Technologies and to describe the types of records available.
—2. Company Information
Cub3 Technologies (Pty) Ltd
Website: https://www.cub3.co.za
Email: support@cub3.co.za
3. Information Officer
The Information Officer responsible for this PAIA Manual is:
Information Officer: Director / Managing Director
Email: support@cub3.co.za
All PAIA requests should be submitted to the Information Officer at the above contact details.
—4. Guide on How to Use PAIA
A guide compiled by the Information Regulator on how to use PAIA is available from:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
5. Records Automatically Available
The following records are automatically available without a formal PAIA request:
- Information available on the Cub3 Technologies website
- Marketing and promotional material
- Public product and service information
6. Records Available Upon Request
The following categories of records may be available upon request, subject to PAIA and POPIA:
- Company and administrative records
- Financial and accounting records
- Client and customer records
- Supplier and vendor agreements
- Human resources records
- Contracts and service agreements
- Policies and procedures
Access to these records may be refused on legal grounds as set out in PAIA.
—7. Records Held in Terms of POPIA
Cub3 Technologies processes personal information in accordance with POPIA. Categories of personal information held may include:
- Client and customer contact details
- Employee and contractor information
- Supplier and service provider details
- Website user and enquiry information
Personal information is processed only for legitimate business purposes and in accordance with Cub3’s Privacy Policy.
—8. Request Procedure
A requester must submit a written request for access to records by contacting the Information Officer.
The request must include:
- Full details of the requester
- A clear description of the requested record
- The preferred form of access
- Proof of identity where required
Cub3 Technologies may charge a prescribed fee for access to records as permitted by PAIA.
—9. Grounds for Refusal
Access to records may be refused on grounds including but not limited to:
- Protection of personal information
- Commercial confidentiality
- Legal privilege
- Protection of third-party interests
10. Availability of the Manual
This PAIA Manual is available:
- On the Cub3 Technologies website
- Upon request from the Information Officer
11. Amendments
Cub3 Technologies reserves the right to amend this PAIA Manual at any time. Any changes will be published on this page.
—12. Contact Details
All PAIA-related queries and requests should be directed to:
Cub3 Technologies
Email: support@cub3.co.za
Website: https://www.cub3.co.za
